Shipping & Returns
Last updated: May 9, 2026
Shipping within Canada
Orders are typically processed within one business day. You will receive a tracking number by email once your package ships. Delivery times vary by province and carrier, but most express shipments arrive within a few business days after dispatch.
International shipping
Where we offer international shipping, duties, taxes, and customs delays may apply and are the responsibility of the recipient unless otherwise stated at checkout.
Returns & refunds
Because of the nature of our products, opened items may not be eligible for return. Unopened products in original packaging may be returned within a limited window where required by law or as stated in your order confirmation. Contact support with your order number to start a return request.
Damaged or incorrect shipments
If your order arrives damaged or is incorrect, contact us within 48 hours of delivery with photos where possible. We will work with you to replace the item or issue a refund as appropriate.
Contact
Contact us or email vitalyfe@protonmail.com for shipping and return questions.